Conditions of Use

By using this website, you acknowledge your assent to the following conditions of use without limitation or qualification. Please read these conditions carefully before using this website. These terms and conditions may be revised at any time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions to which you are bound.

Warranty And Returns

Return Policy

If you are not satisfied with your purchase, you may exchange it or return it for a refund (excluding shipping and handling charges) within 10 days of receiving the item. All returns are subject to a 15% restocking fee and must be in new, unopened condition. Items that have been used, opened or tested in any manner are not returnable. If you are returning an item in which Blue Iris paid the shipping/handling charge you will be responsible for the shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your credit and is in addition to the 15% restocking fee. The following items are not returnable; special orders, pond liner, liner underlay, tubing, books, aquatic plants, liquids, fish food & plant food, livestock including koi and goldfish.

Return Procedures

Every return requires a return authorization number (RA) from Blue Iris. For an RA number call 509-921-1001. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Write the RA# issued by Customer Service clearly on the outside of the shipping box. Any merchandise returned without authorization will be refused. Please ship your parcel back to us freight prepaid via UPS or Fedex Ground Service “Insured”. Sorry, we cannot accept COD or freight-collect shipments as well as shipments via US Postal Service.


All orders that are charged to your account but canceled before the order is shipped are subject to a 5% Processing Fee. This is the approximate fee that we pay the bank to process the purchase and refund the purchase to your credit card.


Each non-perishable product comes complete with a warranty from the manufacturer. The manufacturers’ warranty covers repair or replacement of defective parts, subject to the conditions set forth. All warranties are held by the manufacturer’s and not by Blue Iris. If you have any questions regarding warranties, please either call (509-921-1001) or email Customer Service. If during the warranty period your product requires service, please contact the manufacturer as per the warranty instructions.


FREE SHIPPING applies to continental US delivery addresses only and is via ground by the carrier of our choice. Shipping is free on orders over $100 provided they ship via UPS or FedEx ground or USPS. Free shipping does not apply to items that require expedited shipping such as fish. Most orders are shipped within 24 hours. Federal Express and UPS will not deliver to a PO Box. We require a physical ‘ship to’ address to process your order. All livestock including koi and goldfish may be shipped via UPS overnight or Airfreight to your airport.

Links to Other Internet Sites

At certain places on this Blue Iris Water Gardens site, live links to other Internet addresses can be accessed. Such external Internet addresses contain information created, published, maintained, or otherwise posted by institutions or organizations independent of Blue Iris Water Gardens. Blue Iris Water Gardens does not endorse, approve, certify, or control these external sites and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses. Use of any information obtained from such addresses is voluntary, and reliance on it should be undertaken only after an independent review of its accuracy, completeness, efficacy, and timeliness. Reference therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favoring by Blue Iris Water Gardens.


To the fullest extent permissible pursuant to applicable law, the materials on this website are provided “as is” and without warranties of any kind either expressed or implied and Blue Iris Water Gardens and its subsidiaries and affiliates (collectively, Blue Iris Water Gardens) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Blue Iris Water Gardens does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components. Blue Iris Water Gardens does not warrant or make any representations regarding the use or the results of the use of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise. You (and not Blue Iris Water Gardens) assume the entire cost of all necessary servicing, repair, or correction. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes; please refer to the actual policy or the relevant product or services agreement.

This website may be linked to other websites which are not maintained by Blue Iris Water Gardens. Blue Iris Water Gardens is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by Blue Iris Water Gardens of the websites or the content thereof.


While Blue Iris Water Gardens uses reasonable efforts to include accurate and up to date information on this website, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, Blue Iris Water Gardens makes no warranties or representations as to the accuracy of this website and under no circumstances, including, but not limited to, negligence, shall Blue Iris Water Gardens or any party involved in creating, producing, or delivering the website be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website, even if Blue Iris Water Gardens or an Blue Iris Water Gardens authorized representative has been advised of the possibility of such damages. In no event shall Blue Iris Water Gardens’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website.

Blue Iris Water Gardens also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website.


This website is owned and operated by Blue Iris Water Gardens. Except as otherwise expressly permitted by Blue Iris Water Gardens, no materials from this website or any website owned, operated, licensed or controlled by Blue Iris Water Gardens may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may download material displayed on this website for your use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this website for public or commercial purposes, including the text, images, audio, and video without Blue Iris Water Gardens’s written permission.

Blue Iris Water Gardens neither warrants nor represents that your use of materials displayed on this website will not infringe rights of third parties.


Unless otherwise expressly set forth herein, Blue Iris Water Gardens makes no representation that materials on this website are appropriate or available for use in any location. Those who choose to access this website do so on their own initiative and are responsible for compliance with local laws.


Any information, other than personal data or information, you transmit to Blue Iris Water Gardens via this website, by electronic mail or otherwise, including data, questions, comments, or suggestions will be treated as non-confidential and nonproprietary and will become the property of Blue Iris Water Gardens. Such information, other than personal data or information, may be used for any purpose, including, but not limited to, reproduction, solicitations, disclosure, transmission, publication, broadcast, and posting. Blue Iris Water Gardens is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to Blue Iris Water Gardens via this website or by any other means for any purpose whatsoever, including, but not limited to, developing and marketing products using such information.